FAQs

Can I order Sociale candles in bulk for my business?

We now offer bulk ordering options! Please contact us directly at info@Socialecandles.com for bulk orders (10 or above)

How often should I be trimming my wick?

Keep the wick trimmed to 1/4 inch at all times. It is suggested to trim the wick every 4 hours of burn time. When wick trimming, you should always extinguish the flame, let the candle come to room temperature, and trim the wick before relighting. We suggest you trim the wick before lighting each time to avoid mushrooms on your wick and lack of fragrance in your burn.

I received my items broken. Who do I contact?

We’re so sorry to hear this. Please contact us at info@socialecandles.com for a proper resolution. Please be prepared to provide a photo of the damaged product and the shipping so we know where we can improve in the future.

What type of wicks does sociale use?

Our candles are made with cd wicks. CD wicks are a coreless, non-directional, cotton flat braid wick with paper filament throughout, providing increased rigidity. They are primed with a natural wax coating, making them perfect for use in soy and paraffin candles. CD wicks are lead and zinc-free! to avoid excessive smoking, we recommend a maximum of 4 hours of burn time, and you trim your wick before each use.